This Returns & Exchanges Policy explains how Vltava Flow s.r.o., located at Vlkova 532/8, Žižkov, 130 00 Praha 3, Czech Republic (“we”, “us”, “our”), handles requests for returns, refunds, and exchanges of digital products purchased through our website.
By purchasing from our website, you agree to this policy.
Digital Goods Policy
All products sold by us are digital game activation keys delivered electronically. Because these keys are considered digital content that is consumed upon delivery, they are generally non-refundable and non-exchangeable once delivered and revealed.
Defective or Invalid Keys
If the key you receive is defective or invalid (i.e., it cannot be activated), please contact us within 7 days of delivery. You must provide proof of purchase and a clear description of the problem.
We will investigate the issue and, if verified, we may:
- Issue a replacement key for the same product, or
- Offer a full refund if a replacement is not available.
Exceptions
We are unable to provide refunds or exchanges in the following cases:
- The key has already been successfully redeemed.
- The issue is caused by your hardware, software, or system incompatibility.
- The claim is submitted after the 7-day window.
- Fraudulent or abusive claims.
How to Request Support
To request a return or exchange (where applicable), please contact us at support@voxelkey.com with your order number, proof of payment, and details of the issue.
We aim to respond to all inquiries within 48 hours.
Changes to This Policy
We reserve the right to amend this Returns & Exchanges Policy at any time. The latest version will always be available on our website with the updated “Last updated” date.
Contact Us
For questions or concerns regarding this policy or your data, contact us at: support@voxelkey.com